Shipping Policy

At TØDDIZ, we want your little favourites to arrive safely and as smoothly as possible. Below you'll find everything you need to know about the shipping and delivery of your order.

Shipping Cost

We offer free shipping on all orders, regardless of your location. No unexpected shipping costs at checkout — just one less thing to worry about.

Processing Time

Orders are carefully processed within 1–3 business days, excluding weekends and public holidays.

During busy periods, new collection launches or promotional events, processing may take slightly longer. We'll always do our best to get your order on its way as quickly as possible.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information. You can use this to follow your package throughout its journey.

Estimated Delivery Times

Delivery times depend on your location and are calculated from the moment your order has been shipped.

Europe: 6–9 business days
United Kingdom: 6–9 business days
North America: 6–12 business days
Rest of World: 7–14 business days

Please keep in mind that these are estimated delivery times. Delays caused by customs, local carriers, weather conditions or other circumstances outside our control may occasionally occur.

Order Modifications

Made a mistake with your address, size or colour? Please contact us as soon as possible after placing your order.

We'll always try to help, but once an order has been processed or shipped, we may no longer be able to make changes.

Incorrect Address

Please double-check your shipping information before completing your order. TØDDIZ cannot be held responsible for delivery issues caused by incorrect or incomplete shipping details provided when placing an order.

Failed Delivery

If a delivery attempt is unsuccessful, please follow the instructions provided by the local carrier. If you need assistance, our team will be happy to help where possible.

Any additional delivery or return fees charged by the carrier as a result of an unsuccessful delivery may be the customer's responsibility.

Missing or Damaged Items

If your order arrives damaged or incomplete, please contact us within 7 days of delivery.

Include your order number, a short description of the issue and clear photographs where applicable. This helps our team review your request as quickly as possible.

Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend first checking around your property, with neighbours and with the carrier.

If your package is still missing, please contact the carrier and our customer service team as soon as possible so we can help you determine the next steps.