Refund Policy

Refund & Return Policy

We hope you love your TØDDIZ order as much as we do. If something isn't quite right, you can return your order for a refund or exchange within 30 days of delivery.

How to Return or Exchange

To start a return or exchange, contact our customer service team at [CUSTOMER SERVICE EMAIL] and include:

Your order number
The item(s) you would like to return or exchange
The reason for your return or exchange

Our team will provide you with the necessary return instructions and guide you through the process.

Please do not send your return before contacting us first.

Return Conditions

To be eligible for a return or exchange, items must be:

Unworn and unused
Unwashed
In their original condition
Returned with all original tags attached

Items that show signs of wear, washing, use or damage may not be eligible for a refund or exchange.

Return Shipping

Return shipping costs are the responsibility of the customer unless your order arrived damaged, defective or you received the wrong item.

We strongly recommend using a tracked shipping service when returning your order. Please keep your proof of shipment and tracking information until your return has been successfully processed.

TØDDIZ cannot be held responsible for returns that are lost during transit.

Damaged, Defective or Incorrect Items

We carefully check our orders, but if something isn't right, we're here to help.

If you receive an item that is damaged, defective or different from what you ordered, please contact us within 7 days of delivery.

Include your order number and clear photographs showing the issue so our team can find the best solution for you as quickly as possible.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Items returned in a condition that does not meet our return requirements may be refused or may only qualify for a partial refund.

Exchanges

Would you prefer another size or item? Contact our team to request an exchange.

Once your return has been received and approved, we'll process your exchange as quickly as possible. When your replacement order has been shipped, you'll receive a confirmation email with tracking information.

Exchanges are subject to product availability.

Order Cancellations

Changed your mind? Please contact us as soon as possible after placing your order.

Cancellation requests can be submitted within 24 hours of purchase. However, because we aim to process orders quickly, we cannot guarantee cancellation if your order has already entered the fulfilment process.